Refund Policy
Last Updated:
1. Right of Withdrawal
In accordance with European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.
2. Withdrawal Period
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by clear statement (e.g., by email or letter).
3. How to Return Products
To return a product, please contact us:
Email: reach@vorxenorukhelio.world
Phone: +31 20 334 5825
We will provide you with return instructions and a return address.
4. Conditions for Returns
To be eligible for a return, the product must:
- Be unused and in its original packaging
- Be returned within 14 days of delivery
- Include all original accessories and documentation
5. Return Shipping Costs
You are responsible for the direct cost of returning the goods unless we have agreed otherwise or unless we have failed to inform you that you bear these costs.
6. Refund Process
6.1 Refund Timeline
We will process your refund within 14 days of receiving the returned product or receiving proof that you have sent the product back, whichever is earlier.
6.2 Refund Method
Refunds will be issued using the same payment method you used for the original purchase, unless you have expressly agreed otherwise.
6.3 Partial Refunds
We may make a deduction from the reimbursement for loss in value of the goods if this loss is the result of unnecessary handling by you beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
7. Exceptions to Right of Withdrawal
The right of withdrawal does not apply to:
- Products that have been opened and used beyond what is necessary to establish their nature, characteristics, and functioning
- Products that have been damaged due to your handling
- Customized or personalized products
8. Defective Products
If you receive a defective product, please contact us immediately. We will replace the product or provide a full refund, including return shipping costs.
9. Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund immediately.
10. Contact for Returns
For all return and refund inquiries, please contact us:
Email: reach@vorxenorukhelio.world
Address: Ruysdaelkade 161, 1072 AS Amsterdam, Netherlands
Phone: +31 20 334 5825
11. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website.